Affordable Bouncy Castle Hire Newport Frequently Asked Questions

 

Are you insured?

 

Yes, we are, up to £5m. At Affordable Bouncy Castle Hire, Newport, South Wales we think it would be irresponsible for any company to operate without liability insurance and those companies that don't have insurance should be avoided, you can view our Liability Insurance Documents here.

 

With the current, "where there's blame, make a claim" attitude, we would also recommend getting your own liability insurance, although not compulsory, for around £14, we think it's money well spent. Head over to our Day Cover Insurance page for more information.

 

The price of hire, what does it cover?

 

The price covers the following:

 

• Mats

• Pegs (outdoor venues)

• Sandbags (indoor venues)

• Delivery up to 10 miles (charges apply for additional mileage, see our Delivery Areas page for costs)

• Set up

• Collection

• LOTS OF FUN! until the kids are all bounced out

 

What if the weather forecast is not looking too good?

 

Above all else, the safety of your kids is the most important thing to us, the last thing you or I would want, is for your celebration to be remembered for the wrong reasons.

 

Before we set up, we have a number of things to consider, the location of the inflatable and more importantly the weather.

 

The HSE recommends inflatables should NOT be used, where the wind speed of Force 5 on the Beaufort scale of 30-38 kph (19-24 mph) or rain is forecast.

 

Should we have to cancel your booking, for this reason, we hope you will understand it is not something we enjoy doing.

 

Another reason we would not allow an inflatable out if rain is forecast is the inflatable holds a considerable amount of water and would take a number of hours to dry, extra hours we, unfortunately, do not have.

 

Is there a cancellation charge?

 

No, we understand things change, all we ask is that you let us know 48 hours before the event.

 

Can we use the inflatables indoors, if so, how high does the ceiling need to be?

 

You can use the inflatables indoors, as for the height, it does depend on the inflatable being hired, the minimum height of our inflatables is 9 foot and the maximum is 14 foot, if you do plan on having an indoor event, you should check with the venue, they may have restrictions.

 

When is payment due?

 

See our PAYMENTS page

 

Can we use the bouncy castles on grass or a hard surface?

 

Using an inflatable on grass is fine, we will use metal pegs to anchor the inflatable down, if the inflatable is being used on hard standing indoors, we will use sandbags to anchor the bouncy castle.

 

Because of HSE rules regarding bouncy castles being used on hard surfaces outside, if we can't anchor the inflatable down, we wouldn't be able to accommodate a booking of this type.

 

New rules state, the bouncy castle has to be secured at every anchor point with at least 165kg of weight, in the case of our Bounce and Slide we would need 8 x 165kg (a total of 1320kg approximately 1.3 tonnes), unfortunately, we would not be able to carry that sort of weight.

 

Whatever surface you have, please ensure it is clear of any obstacles, rubbish and in some cases free of any little parcels our pets like to leave lying around.

 

Is there a delivery cost?

 

Generally no, however in some circumstances where the venue is further than 10 miles from our location NP182JA, we would charge extra for delivering to your area. You can view our charges here Delivery Areas. We will use Google maps to work out the distance.

 

Are your inflatables suitable for adults?

 

No, our bouncy castles have been manufactured to be used by children only, the number of children allowed on the bouncy castle at the same time varies from one inflatable to the next, the following is a rough guide.

 

Children with a height of up to 1.5m we recommend 7 people

Children with a height of up to 1.2m we recommend 9 people

Children with a height of up to 1.0m we recommend 12 people

 

Please ensure no one outside these guild lines uses the equipment, furthermore, if an adult uses our inflatables, that could cause unknown damage internally or to the stitches, if this happens you will be putting the safety of future users, children, at risk.

 

If you want to go on a bouncy castle, hire an adult one!

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Can we hire your equipment for the day and allow it to be used for multiple events/parties?

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The short answer is no. If you are looking to save money, we don't have any objections to you having a joint event/party and sharing the cost of hire, providing you can agree on who would be responsible/liable for any damage or injury occurring from or as a result of misuse or reckless use and both organisers are present at all times.

 

Can I see your Terms and Conditions before I hire?

 

Yes, we think it's a good idea to read any terms and conditions before you sign up for anything, fortunately, our terms and conditions are not pages and pages long, so will only take a couple of minutes to read, you can read them here.